The Overloop Inbox centralizes conversations from all email addresses connected to your account.
Each user has their own Inbox, which only displays conversations assigned to them, regardless of which connected email address was used to send the message.
Viewing Conversations
By default, the Inbox opens in the All messages view.
Click the dropdown menu in the Inbox to switch between conversation views such as All messages and Sent.
All Messages
The All messages section shows conversations assigned to you in which the prospect has sent a reply. This is the default Inbox view.
You can reply directly from within Overloop, whether the conversation originated from an email or LinkedIn message.
Overloop also offers an Ask AI to draft a reply feature to help you draft responses more quickly.
Sent
The Sent section shows all conversations assigned to you as soon as a message is sent, even if the prospect has not replied yet.
One Central Inbox Per User
Overloop provides one central Inbox per user. It does not create a separate Inbox for each connected email address. Campaign replies in Overloop AI are assigned to the user who sent the original email. This ensures that replies are directed to the appropriate sender for follow-up.
Replies from all connected email accounts assigned to you are centralized into your Overloop Inbox. Overloop does not create separate Inboxes for each connected mailbox.
Reassigning Conversations
If you need a campaign reply to appear in a different user’s inbox, you can reassign the conversation. Follow these steps:
Open the conversation in the inbox.
Use the assignment option top right to assign the conversation to the desired user. Once reassigned, the reply will appear in the inbox of the user you selected. This feature allows for flexible management of campaign replies across team members.
Notifications
By default, you'll also receive email notifications when prospects reply. You can manage these preferences under Settings > Notifications.