Managing your Overloop subscription and billing details is simple. This article covers everything from payment methods to updating your subscription and downloading invoices.
Accepted Types of Payment
We currently accept payments by credit card (Visa, MasterCard, American Express). Our payment processor, Stripe, handles everything securely.
Adding Your VAT Number
If you are an EU-established company and do not provide a valid VAT number, we charge the VAT rate of the country where your company is established. If you want to avoid paying VAT, you need to provide a valid VAT number.
You can change or add your VAT number from Settings > Billing Information.
A VAT number consists of a country code followed by a series of digits.
For example:
Belgium: BE0000000000
France: FR000000000
Modifying Your Subscription
You can modify your subscription at any time by going to Settings > Account Settings > Subscription
Upgrades or Add-ons: If you upgrade your plan or subscribe to add-ons, you’ll be charged a pro-rated amount for the remainder of the current billing period.
Downgrades or Removing Add-ons: If you downgrade or remove add-ons, the features will remain available until the end of your current billing period.
Note: Only admins can make changes to the subscription.
Canceling or Pausing Your Subscription
If you decide to stop using Overloop, you have two options:
Pause your subscription
For $14.99/month, you can pause your account instead of canceling it. This keeps all your data (prospects, campaigns, etc.) safe, so you can easily pick up again later.
Cancel your subscription
Go to Settings > Subscription
Click Cancel subscription
Confirm your choice
Once canceled, your subscription will remain active until the end of your billing cycle. After that, your account will be deactivated.
Note: Only admins can cancel the subscription.
Finding Your Invoices
To access and download your invoices:
Go to Settings > Invoices
Click the download icon next to the invoice you need.