Managing your Overloop subscription and billing details is simple. This article covers everything from payment methods to updating your subscription and downloading invoices.
Signing Up for the Free Trial
When you sign up for Overloop, you will start with a 14-day free trial that includes 250 credits to explore the platform.
To start the free trial, a valid credit card is required.
During the trial, you can use your credits to test features such as:
Prospecting
Campaign creation
Outreach workflows
At the end of the 14-day period, your subscription will automatically start unless you cancel before the trial ends.
A "Cancel Trial" button is available directly in your account, allowing you to stop the trial and avoid being charged.
Accepted Types of Payment
We currently accept payments by credit card (Visa, MasterCard, American Express). Our payment processor, Stripe, handles everything securely.
Adding Your VAT Number
If you are an EU-established company and do not provide a valid VAT number, we charge the VAT rate of the country where your company is established. If you want to avoid paying VAT, you need to provide a valid VAT number.
You can change or add your VAT number from Settings > Billing Information.
A VAT number consists of a country code followed by a series of digits.
For example:
Belgium: BE 0123 456 789
France: FR XX 123456789
Modifying Your Subscription
You can modify your subscription at any time by going to Settings > Account Settings > Subscription
Upgrades: If you upgrade your plan or subscribe to add-ons, you’ll be charged a pro-rated amount for the remainder of the current billing period.
Downgrades: If you downgrade or remove add-ons, the features will remain available until the end of your current billing period.
Note: Only admins can make changes to the subscription.
Canceling or Pausing Your Subscription
If you decide to stop using Overloop, you have two options:
Pause your subscription
For $14.99/month, you can pause your account instead of canceling it. This keeps all your data (prospects, campaigns, etc.) safe, so you can easily pick up again later.
Cancel your subscription
Go to Settings > Subscription
Click Cancel subscription
Confirm your choice
Once canceled, your subscription will remain active until the end of your billing cycle. After that, your account will be deactivated.
Note: Only admins can cancel the subscription.
Finding Your Invoices
To access and download your invoices:
Go to Settings > Invoices
Click the download icon next to the invoice you need.