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Managing Exclusion List

Ivory Gapas avatar
Written by Ivory Gapas
Updated this week

The Exclusion List helps you keep outreach clean and respectful by ensuring certain prospects or domains are automatically skipped in future campaigns for all users on your team.

What Can Be Excluded?

You can exclude prospects on either an individual level or an organization level:

  • Individual level → exclude a specific email address or LinkedIn profile URL.

  • Organization level → exclude a whole domain, which means all prospects linked to that domain will be excluded.

How to Add to the Exclusion List

1. From the Exclusion List Page (Admins only)

  1. Go to Settings > Exclusion List

  2. Click Add items

  3. Paste emails, LinkedIn URLs, or domains → Enter one per line. If you have a CSV or Excel file, you can copy the entire column and paste it all at once.

  4. Click Add to Exclusion List

By adding a domain (e.g., company.com) to the Exclusion List:

  • Any existing prospects with that domain are automatically excluded

  • Any new prospects created with that domain will also be excluded.

2. From a Prospect’s Panel

  1. Open a prospect record

  2. Click Actions (top-right)

  3. Select Add to exclusion list

    • This will exclude their LinkedIn URL and email if available

From the Organization’s Panel

4. From the Prospects List (Bulk Action)

  1. Go to the Prospects page

  2. Select multiple prospects

  3. Click Manage prospects → Add to Exclusion List

Note: Excluding a prospect > If the excluded email address, domain, or LinkedIn URL belongs to a prospect already in your account, the prospect is excluded but not deleted.

Their history and prospect data remain available, and they are disenrolled from any ongoing campaigns.

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