To send and receive emails with Overloop AI, connect an existing email account and configure the settings linked to it.
The email account can be personal or shared with your team.
Connect an Email Account
Currently supported Email Service Providers (ESPs) are Google (Gmail, GSuite, Google Workspace) and Microsoft (Office 365, Outlook, Exchange).
Navigate to the Settings > Email Accounts.
Click on the Connect an Email Account button.
Please select your ESP and follow the instructions (or fill out the form with the information you need).
Configure Your "From name"
The "From name" is the name your prospects will see in your emails.
For a GSuite/Gmail email account, you can edit it in the settings:
Navigate to Settings > Email Accounts.
Select the needed email account and click on it.
Update your name in the "From name" field and click the Save Changes button.
Your From name will be changed in all future emails sent with this sending address.
For Outlook/Office365 email accounts, the "From name" is configured in your Microsoft email account settings, not in Overloop.
Configure Your Email Signature
You can set one custom signature per email account. Your signature is automatically attached at the bottom of every email you send with Overloop.
Here's how to configure your signature:
Navigate to the Settings > Email Accounts.
Select the needed email account and click on it.
Switch to the Signature tab.
Design your signature as you want it to appear in your emails.
Click the Save Changes button.
Add pictures to my signature
When setting up your signature, click the Image button in the editor:
From there, you have three possibilities:
Drag and drop a picture directly from one of your folders.
Click to browse through your folders the "old-school" way.
Click the URL icon and paste a URL to your image.
You can then align the image, add a link, change its size, or delete it.
Configure the Daily Sending Limit
Each email account has a daily sending limit to protect your email address and your domain reputation. This is the maximum number of emails an email account can send daily through Overloop.
What is my sending limit, and how can I change it?
Navigate to the Settings > Email Accounts.
Select the needed email account and click on it.
In the Max. emails/day field, select the limit you want from the drop-down menu and click the Save Changes button.
CNAME and sending limit
If you don't have the CNAME (dedicated tracking domain) set up in your account, the maximum daily limit for your email accounts is 50. We enforce this limit to protect your email account and prevent the emails you send from being considered SPAM.
Configure the CNAME to set a higher sending limit.
A note about Gmail/GSuite
Gmail allows you to send up to 500 emails per day.
GSuite allows 2,000 emails per day.
Remember that this is the maximum number of emails you can send in a 24-hour window. This limit also includes emails from outside Overloop (directly from Gmail, for example).
More information about Google's limits is here.
Warm-up and sending limit
If your email account is brand new, you can't start sending many cold emails at once. This will damage the reputation of your sending address, and your ESP may block you. This is why we set a limit of 50 emails/day for email accounts that need a warm-up.
You should start sending emails with this low limit, and depending on your sending, the restriction will be automatically lifted soon after. Usually, it takes about a week or two. Then you can increase your sending limit to the desired amount.
