If you use a Gmail or Google Workspace (formerly G Suite) address with Overloop, you may sometimes encounter errors while connecting or sending. Here’s how to troubleshoot the most common cases.
First Step: Wait & Retry
Sometimes temporary bugs may occur either on Overloop’s side or Google’s.
Before trying anything else, wait a few minutes and try again. Most of the time, that resolves the issue.
Error When Connecting a New Address
If you get an error when trying to connect your Gmail/Google Workspace address:
Check the applications connected to your Google account here: Google Account Permissions
– If there are unused apps, remove them. This helps free up connections.
Sign out of Overloop and sign back in.
Reconnect your email account in Overloop.
Error With an Already Connected Address
If your Gmail/Workspace address was connected but suddenly stopped working, Overloop will notify you by email.
To fix it:
Remove Overloop from the authorized apps in your Google account: Google Account Permissions
Disconnect your email account in Overloop.
Reconnect your Gmail/Workspace address in Overloop.
Sending Limit Error
When your address goes over Google's daily sending limit, Google stops it from sending and emails you "You have reached a limit for sending mail". The limits are:
Gmail and Google Workspace trial accounts: 500 emails a day.
Paid Google Workspace accounts: 2,000 emails a day.
The limit counts every email sent from your address, wherever it's sent from. You can send again within 24 hours.
With Smart limit enabled, Overloop sends at most 250 emails a day from your address, below Google's limits. If you set the daily limit yourself, keep it below Google's, with room for the emails you send outside Overloop. More about daily limits here.
Note: Google shows another error, "Messages you sent couldn't be delivered", when many of your emails bounce. Check your prospects' email addresses, and send again after 24 hours.