If you use an Office 365 address with Overloop, you may sometimes encounter errors while connecting or sending. Here’s how to troubleshoot the most common cases.
First Step: Wait & Retry
Sometimes temporary bugs may occur either on Overloop’s side or Microsoft’s.
Before trying anything else, wait a few minutes and try again. Most of the time, that resolves the issue.
Error When Connecting a New Email Account
If you get an error while trying to connect your Office 365 email address:
Double-check your credentials (email and password).
Since the host and port are pre-filled, credentials are usually the source of the problem.
Error With an Already Connected Account
If your Office 365 address was connected but suddenly stopped working, Overloop will notify you by email.
To fix it:
Disconnect your Office 365 email account in Overloop.
Reconnect the same Office 365 email address.